Zycus•14 days ago
IT Support Engineer - Intern
Recruiter Fit Breakdown & Candid Summary
1
This is an internship role aimed at recent graduates who have completed a degree in Computer Science or IT in 2026. The candidate will support day-to-day IT operations, including endpoint trouble
2
Standard role matching posting requirements.
3
Standard role matching posting requirements.
Role Responsibilities
- 1Assist with application installation, updates, and uninstalls on Windows and macOS endpoints
- 2Troubleshoot common OS, application, and connectivity issues for end users
- 3Support ticket triage and resolution tracking using Freshservice or similar ITSM tools
- 4Assist with basic software packaging/deployment tasks and testing
- 5Help document SOPs and troubleshooting guides for common issues
- 6Support patch management and software compliance checks
Skills Matrix
Must-Have Skills
Windows
macOS
Endpoint Troubleshooting
Freshservice
Power Automate
Microsoft Entra ID
AI tools
PowerShell
Nice-to-Have Skills
Microsoft fundamentals certification(MS-900)
shell scripting
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